Can I use this car seat on a flight?
No, this car seat is not approved for use on an airplane.
Is it normal that the car seat’s backrest moves, and there is space between vehicle seat and car seat?
Yes, the backrest is adjustable. Therefore it can adapt perfectly to any vehicle seat. In the event of an accident, the backrest moves slightly forward with your child, and is therefore able to secure the whole body early on.
Is it ok to keep using a car seat after an accident?
We at CYBEX strongly recommend that you replace a car seat after any kind of accident. This is because tiny hairline cracks, which may not be visible to the naked eye, can appear in the plastic parts of a car seat after an accident. These cracks can pose an increased risk to safety.
My car seat is faulty, how can I get it repaired?
Please refer to the retailer where you bought your CYBEX car seat. They will deal with the matter on your behalf.
Where can I get replacement parts for my product?
You can order replacement parts from a specialist retailer near you. To find a store near you, simply go to the store locator on our website: https://cybex-online.com/en-en/retailer.
How do I correctly secure my child in the seat?
Please observe the instructions in the User Guide. Adjust the child car seat to the size of your child and make sure that he or she is properly strapped in to ensure maximum safety.
My child keeps trying to wiggle out of the impact shield. What can I do about this?
As with any other restraint system, a car seat can only fully protect your child if he or she is secured correctly and does not actively try to leave the car seat. Common issues include the opening of belt buckles, the pulling down of shoulder belts on car seats secured by a harness, or the child attempting to wiggle out of a car seat with an impact shield.
Make sure that the impact shield is properly positioned and secured, sitting tightly against your child's body.
Please also consider what clothes your child is wearing while seated in the car seat, as thick clothing reduces the protection offered by the impact shield. Please refer to the User Guide.
If your child attempts to wiggle out of the impact shield please safely stop the vehicle and explain to your child the importance of staying in the car seat. Make it clear that the journey cannot be continued without proper protection.
Is it okay to install this car seat on the passenger seat?
We generally recommend using the car seat on one of the back seats of the vehicle. Statistically, installing the car seat on the passenger seat poses a higher risk of injury for your child. However, in exceptional cases the car seat may be used on the passenger seat as well. Please note the following: if the car is equipped with an airbag, put the passenger seat as far back as possible. Please ensure that the upper belt point of the 3-point vehicle belt always stays behind the belt routing of the car seat, so that the belt runs backwards and not forwards. To find out whether a specific CYBEX car seat can be installed on the passenger seat, please check the type list included with the car seat. Alternatively, visit our homepage www.cybex-online.com to find out this information.
Is it possible to use a car seat with an ISOFIX System in a vehicle without ISOFIX anchorage points?
While this CYBEX car seat is equipped with an ISOFIX System, it can also be installed in vehicles without ISOFIX anchorage points. In this event the ISOFIX System can be stored in the booster at the base of the car seat. The child and the car seat can then both be secured using only the 3-point vehicle belt.
How can I clean my car seat?
Car seats can be cleaned using a vacuum cleaner or damp cloth. We recommend wiping the area between the seat and base with a damp cloth. Sand or other dirt beneath the cover can also be removed in this way.
Please note that a car seat should never be dismantled for cleaning. Please always refer to your car seat’s user manual when carrying out care and maintenance on your car seat.
Should you wish to clean a car seat more thoroughly than recommended above, you will have to have it cleaned professionally. Please ask the retailer who sold you the car seat to refer you to a professional service.
CYBEX Products Only: Always refer to the User Guide for your specific product for detailed instructions. Newborn inlays have their own User Guide which should be individually referred to. Generally the seat covers are machine washable at a maximum temperature of 30˚C on a delicate cycle. If you wash them at a higher temperature, the cover fabric might lose its color or shrink. Please wash the cover separately and never dry it by machine or in direct sunlight. (Warning: Only the cover of the car seat can be machine washed. The car seat itself is not machine washable.)
To clean the plastic parts of the car seat wipe them with a cloth using a mild detergent and warm water. (Warning: Please do not use chemical detergents or bleaching agents under any circumstances.)