Safety For Every Journey
Every parent wants to make sure their child is safe – especially while you’re on the road. Our Safety Center is here to help guide you through this topic to ensure the safest ride for your little one every time.
We're here to help
See below for a list of our most frequently asked questions. If the answer to your question isn’t here and you need further assistance, please contact our customer support team, we’d be happy to help.
Every car seat comes with a postage-paid product registration card in the box. It is important that you take a few minutes to complete this card and place it in the mail. Or you can visit our website to complete this information. These details allow us to contact you in the unlikely event of a product recall.
All CYBEX car seats have an expiration date. The period of use is indicated on a label on the product and noted in the product instructions. This timeframe ranges from six years to ten years depending on the type and function of the car seat. Safety standards change over time as restraint technology develops.
As soon as a car seat is installed in a vehicle, it may be exposed to high temperatures and high levels of light intensity. As a result, even high-quality and extremely age-resistant plastics such as those used by CYBEX can display certain age-related alterations. To ensure the safety of your child, we strongly recommend that the seats are not used for longer than the prescribed usage periods.
Expiration dates also help ensure that you are not using a car seat that may be second-hand, has been in a crash, or has missing or damaged parts. Also, an expiration date provides a gentle reminder that it is time to buy a new seat with the latest technology and safety features.
Car seats should always be cleaned according to the instructions provided with the car seat. In general, the fabric parts of a CYBEX car seat may be removed and machine washed separately in cold water on a delicate cycle with mild detergent. This includes the seat cover, body and head inserts, shoulder pads, and buckle pads (if present). These items must drip dry. You can also spot clean these items, as well as the harness straps, using a clean cloth with mild detergent and water.
Only accessories provided or approved by CYBEX should be used with CYBEX car seats. This includes newborn inlays, harness covers, seat protectors, and so on. The use of accessories or parts from other manufacturers could alter the performance of the child restraint.
Images contain localized and previous generations of the products shown, which may no longer be available or available for your country.